1.1 Buyer
Official name: Luleå kommun
Legal type of the buyer: Regional authority
Activity of the contracting authority: General public services
SBF 2026/481 - Systemstöd för mätning av Nöjd Kund Index – NKI
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Sweden: Customer survey services
Systemstöd för mätning av Nöjd Kund Index – NKI
Contract or concession award notice – standard regime
1. Buyer
2. Procedure
2.1 Procedure
Title: Systemstöd för mätning av Nöjd Kund Index – NKI
Description: Upphandlingen avser Luleå kommuns behov av ett systemstöd för mätning av kundnöjdhet.
Procedure identifier: 09dca151-77e7-4600-b944-d33012ebb323
Internal identifier: SBF 2026/481
Type of procedure: Other single stage procedure
2.1.1 Purpose
Main nature of the contract: Services
Main classification (cpv): 79342310 Customer survey services
Additional classification (cpv): 22456000 Permits
Additional classification (cpv): 48218000 License management software package
Additional classification (cpv): 48900000 Miscellaneous software package and computer systems
Additional classification (cpv): 79342300 Customer services
2.1.2 Place of performance
Country subdivision (NUTS): Norrbottens län (SE332)
Country: Sweden
Additional information: -
2.1.3 Value
Estimated value excluding VAT: 2 400 000 Swedish krona
2.1.4 General information
Legal basis:
Other
LOU
5. Lot
5.1 Lot: LOT-0001
Title: Systemstöd för mätning av Nöjd Kund Index – NKI
Description: Upphandlingen avser Luleå kommuns behov av ett systemstöd för mätning av kundnöjdhet.
Internal identifier: Systemstöd för mätning av Nöjd Kund Index – NKI
5.1.1 Purpose
Main nature of the contract: Services
Main classification (cpv): 79342310 Customer survey services
Additional classification (cpv): 22456000 Permits
Additional classification (cpv): 48218000 License management software package
Additional classification (cpv): 48900000 Miscellaneous software package and computer systems
Additional classification (cpv): 79342300 Customer services
5.1.2 Place of performance
Country subdivision (NUTS): Norrbottens län (SE332)
Country: Sweden
Additional information: -
5.1.3 Estimated duration
Start date: 01/10/2026
Duration end date: 30/09/2028
5.1.5 Value
Estimated value excluding VAT: 2 400 000 Swedish krona
5.1.6 General information
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.7 Strategic procurement
Aim of strategic procurement: No strategic procurement
5.1.10 Award criteria
Criterion:
Type: Quality
Description: .
Description of the method to be used if weighting cannot be expressed by criteria: .
5.1.15 Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16 Further information, mediation and review
Review organisation: Förvaltningsrätten i Luleå
Information about review deadlines: Se upphandlingsdokumenten
Organisation providing additional information about the procurement procedure: Luleå kommun
Organisation providing more information on the review procedures: Förvaltningsrätten i Luleå
6. Results
Value of all contracts awarded in this notice: 2 400 000 Swedish krona
6.1 Result lot identifier: LOT-0001
At least one winner was chosen.
6.1.2 Information about winners
Winner:
Official name: Brilliant Future AB
Tender:
Tender identifier: 1
Identifier of lot or group of lots: LOT-0001
Subcontracting: Not yet known
Contract information:
Identifier of the contract: Contract 280585 (0001)
Date on which the winner was chosen: 18/09/2026
Date of the conclusion of the contract: 01/10/2026
6.1.4 Statistical information
Received tenders or requests to participate:
Type of received submissions: Tenders
Number of tenders or requests to participate received: 1
8. Organisations
8.1 ORG-0001
Official name: Luleå kommun
Registration number: 212000-2742
Postal address: Luleå kommun
Town: Luleå
Postcode: 971 85
Country subdivision (NUTS): Norrbottens län (SE332)
Country: Sweden
Contact point: Anna Enback
Telephone: 0920-45 30 00
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1 ORG-0002
Official name: Förvaltningsrätten i Luleå
Registration number: 202100-2742
Postal address: Skeppsbrogatan 43
Town: Luleå
Postcode: 97231
Country subdivision (NUTS): Norrbottens län (SE332)
Country: Sweden
Telephone: +46 920295490
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
8.1 ORG-0003
Official name: Brilliant Future AB
Registration number: 556392-3332
Postal address: Box 24182
Town: STOCKHOLM
Postcode: 10451
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Contact point: Lina Bysell
Telephone: 0735029895
Roles of this organisation:
Tenderer
Winner of these lots: LOT-0001
Notice information
Notice identifier/version: a14f3bd3-d456-455b-82ed-98a6b2fe626c - 01
Form type: Result
Notice type: Contract or concession award notice – standard regime
Notice dispatch date: 01/10/2026 10:26 +02:00
Languages in which this notice is officially available: Swedish